EMPLOYEE PROFILE: Pat Burley, Delivery Manager at Learning Links

When you think of careers guidance, most people think of school / university leavers or return to work parents. However, there is a growing need for services supporting the over 50’s.  Pat Burley runs a contract helping this group find work, whether unemployed or just looking for a change in direction.

What made you apply for this job

I joined back in 2016 because I enjoy helping people and with being in the over 50’s age group myself, experiencing issues with finding a job first hand, I knew I could help pass on my experience to others.

How have you changed since joining the team?

Since joining I have progressed from being a tutor to managing the contract. I don’t think that I have changed as a person… apart from getting older, though my colleagues would probably say I’m a tyrant… hopefully they are only joking?

What are the challenges of working in this sector?

Trying to convince our customers that they can do a job, lack of self-confidence is a big issue for some of them, especially if they have to change direction due to health issues. It can be challenging to get someone to believe in themselves.

What are the best things about your job?

Seeing somebody increase their self-esteem and then get the job they want is immensely rewarding.

What does your working day look like?

It varies, no 2 days are the same. I can be delivering training to a group of people; sitting with someone to create their CV; or showing them how to use a computer for the first time. Delivering an Outreach Job Club Service in Freshwater or being in our Newport base.

What skills do you need to succeed in your industry?

You need a lot of patience to get the best out of people, an awareness of the needs of the local job market so you can provide relevant advice and understand what other support is available in the community.

What advice do you have for anyone looking for work right now?

Keep on trying, there are jobs out there, don’t be afraid to take on a temporary or voluntary role to gain experience. Volunteering goes a long way in showing an employer that you are willing. They will look at it and think, “if they are willing to do all that for no pay, how much would they be willing to do for me if I pay them a wage?”


Find out more about the “Ageing Better” Over 50’s Employment Support Programme at http://learninglinks.co.uk/learn/


Client Interviews

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